Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Ponctuellement, des offres promotionnelles peuvent modifier les conditions de retour. Dans le cadre de l’offre promotionnelle « Essayez, retournez ou échanger gratuitement votre commande » valable du 01/07/2022 au 31/12/2022 vous pouvez consulter les conditions ci-dessous paragraphe 5 ou dans les GTC Article 15-1


To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Many types of merchandise cannot be returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or flammable liquids or gases.

Additional non-returnable items:

In some situations, only partial refunds are granted:

1 Remboursement

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

1-1 Late or missing refunds

If you have not yet received a refund, check your bank account again first.

Then contact your credit card company. It may take some time for your refund to be officially recorded.

Then contact your bank. There is often a processing time before the refund is posted.

If you have done all of this and still have not received your refund, please contact us at contact@karioska.fr.

1-2 Items on sale

Only regular priced items can be refunded. Sale items cannot be refunded.

2 Échanges

We will only replace items if they are defective or damaged. If you would like to exchange it for the same item, email us at contact@karioska.fr and send your item to :

Kajine
166 rue du Ménil, 92600 Asnières-sur-Seine.

3 Cadeaux

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift recipient had the order shipped to you later, we will send a refund to the gift recipient and they will be notified of your return.

4 Retours d’expédition

To return your product, you must send it by mail to

Kajine
166 rue du Ménil, 92600 Asnières-sur-Seine .

You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are not refundable. If you receive a refund, the return shipping charges will be deducted from your refund.

The delivery time of your exchanged product may vary depending on where you live.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5 Offre promotionnelle « Essayez, retournez ou échangez gratuitement »

Dans le cadre de l’offre promotionnelle « Essayez, retournez ou échanger gratuitement votre commande, les conditions sont les suivantes:

6 Besoin d’aide?

Contact us at contact@karioska.fr for any questions regarding refunds and returns.

Access the GTC.