karioska ethnic chic art deco house


Refund and return policy

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

From time to time, promotional offers may modify the conditions of return such as the "FREE Shipping, Returns and Exchanges"Please refer to paragraph 5 of these terms and conditions,  Terms & Conditions Article 15-1, l.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Many types of merchandise cannot be returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software
  • Certain health and personal care items


In some situations, only partial refunds are granted:

  • Any item that is not in its original condition, is damaged, or is missing parts for reasons that are not due to our error.
  • Any item returned more than 30 days after delivery.


1 Reimbursement

Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

1-1 Late or missing refunds

If you have not yet received a refund, check your bank account again first.

Then contact your credit card company. It may take some time for your refund to be officially recorded.

Then contact your bank. There is often a processing time before the refund is posted.

If you have done all of this and still have not received your refund, please contact us at [email protected].

1-2 Items on sale

Only regular priced items can be refunded. Sale items cannot be refunded.

2 Exchanges

We will only replace items if they are defective or damaged. If you would like to exchange it for the same item, email us at [email protected] and send your item to :

166 rue du Ménil, 92600 Asnières-sur-Seine.


3 Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift recipient had the order shipped to you later, we will send a refund to the gift recipient and they will be notified of your return.


4 Returned shipments

To return your product, you must send it by mail to

166 rue du Ménil, 92600 Asnières-sur-Seine .

You will be responsible for paying your own shipping costs for the return of your item. Shipping charges are not refundable. If you receive a refund, the return shipping charges will be deducted from your refund.

The delivery time of your exchanged product may vary depending on where you live.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5 "FREE Shipping, Return and Exchange" Promotional Offer

As part of the promotional offer FREE Shipping, Returns and Exchanges", GTC Article 15-1, the conditions are as follows:

- Requests for returns/exchanges must be made within 14 days of receipt of the order.
- Items must be returned in their original condition and complete so that they can be remarketed as new. 
- The offer is valid for products in the Juju Hat and Tête Perlée categories,
- The offer is valid for purchases made and delivered in mainland France.
- Offer limited to two items per household.
- The return costs are at the charge of the seller. The seller will send a return slip for parcel post to the buyer. Contact us to get a return slip.


    6 Need help?

    Contact us at [email protected] for any questions regarding refunds and returns.

    Access the GTC.



    Take advantage of a 10 % discount on your order. Discount includes free delivery.

    For 1 juju hat of 50 cm or 65 cm purchased,
    get 1 free 35 cm juju hat.

    Offer valid until 31/05/2024.

    Enter your coupon code at checkout. Contact us if you want to change the color of your free juju hat.
    Offer valid excluding sales and promotional products.


    Delivery, Return and Exchange

    Offer valid until 06/30/2024, in accordance with

    In addition to free shipping, order and try your JUJU HAT or PEARLED HEAD directly to your home. If your item does not fit, or if you simply change your mind, no worries, we will refund or exchange it.

    General conditions of the offer:
    . Requests for returns/exchanges to be made within 14 days of receipt of order.
    . The returns of the articles are to be carried out in their state of origin. 
    . Offer valid for the product categories Juju Hat and Tête Perlée.
    . Offer valid in France and Monaco.
    . Offer limited to two items per household.
    Return shipping costs are at the charge of the seller, Karioska. Please contact us for a return slip.


    Congratulations! You can now use your promo code.